Verifying Patients’ Affordable Care Act Exchange Insurance is Putting Doctors’ Office Employees Through the Ringer
By George F. Indest III, J.D., M.P.A., LL.M., Board Certified by The Florida Bar in Health Law
The ultimate goal of the Affordable Care Act (ACA) is to provide millions of previously uninsured Americans with access to health care. Open enrollment does not end until March 31, 2014; however, practices are already seeing an influx of patients who have bought insurance through the exchanges. With that, some offices are reporting a new challenge being presented in doctors’ offices.
In a National Public Radio (NPR) article, some doctors’ office employees report having to call insurance companies to verify that each exchange patient is paid up. These calls are reportedly taking up to an hour or more, which costs the practice both time and resources.
Click here to read the entire NPR article.
Doctors’ Offices Used to Check Insurance Online.
In the past, practices were able to verify patients’ insurance quickly through online verification systems. However, for exchange patients, some doctors’ offices are choosing to call insurance companies to make sure the patient has paid the premium. It if is not paid, the insurance company can refuse to pay the doctor for the visit, or recoup payments already made.
Financial Risk Part of the 90-Day Grace Period Included in the ACA.
Individuals that purchased subsidized coverage through the exchanges are granted a 90-day grace period before their coverage is cancelled for nonpayment. The insurance plan is required to pay any claims incurred during the first 30 days of the grace period. However, for the next 60 days, nothing is guaranteed. If a patient visits the doctor, the insurer can “pend” the claim and wait to pay until the patient pays the premium. At the end of the 90 days, the insurer can cancel the coverage and refuse to pay the pended claims or recoup payments already made. To read a previous blog on this topic, click here.
Risk Falls on Health Care Professionals and Providers.
The rule imposes a significant risk for uncompensated care on health care providers. The rule does require insurers to tell health care providers when patients are behind on their premium payments, but the rule does not specify how the health plan will provide that notice to the providers. This is why some practices are opting to get in front of the insurance companies by calling and verifying everything is in order before proceeding with the visit. However since the calls are taking so long, this means longer hours, more overtime and higher overhead expenses.
The Office Has Options.
If the premium is not paid, the office is at risk to not receive reimbursements. Instead of taking that risk, the office can provide patients with other options. The patient could reschedule the appointment for a later date. Or the patient could pay the office in cash and then apply to the insurer for reimbursements. Either way, the practice will receive its proper payment.
Contact Health Law Attorneys Experienced in the Representation of Health Professionals and Providers.
The attorneys of The Health Law Firm provide legal representation to physicians, nurses, nurse practitioners, CRNAs, pain management doctors, dentists, pharmacists, psychologists and other health providers in insurance company or other third party payor reimbursements.
To contact The Health Law Firm, please call (407) 331-6620 or (850) 439-1001 and visit our website at www.TheHealthLawFirm.com.
Has your practice been calling insurance companies to verify patients have paid their premiums? As a health care professional or provider, are you worried you don’t have adequate financial protection? Please leave any thoughtful comments below.
Gold, Jenny. “Doctors’ Offices Get Put On Hold Trying to Find Out Who’s Insured.” National Public Radio. (February 25, 2014). From: http://www.npr.org/blogs/health/2014/02/25/282115303/doctors-offices-get-put-on-hold-trying-to-find-out-whos-insured
About the Author: George F. Indest III, J.D., M.P.A., LL.M., is Board Certified by The Florida Bar in Health Law. He is the President and Managing Partner of The Health Law Firm, which has a national practice. Its main office is in the Orlando, Florida, area. www.TheHealthLawFirm.com The Health Law Firm, 1101 Douglas Ave., Altamonte Springs, FL 32714, Phone: (407) 331-6620.
“The Health Law Firm” is a registered fictitious business name of George F. Indest III, P.A. – The Health Law Firm, a Florida professional service corporation, since 1999.
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